01. The order
Do you offer payment on delivery?
No, we do not offer payment on delivery. All orders must be completed through our website using secure payment methods or financing options.
Are monthly payment options available?
Yes, we offer flexible monthly payment plans through partners like DivideBuy, allowing you to spread the cost over time.
Can I customise my bed?
Yes. Many of our products offer options for size, colour, fabric, storage type, headboards, and mattress firmness.
Can I change or cancel my order?
Orders may be changed or cancelled within 24 hours of placing the order. After this time, your bed may already be in production.
What types of furniture do you offer?
We specialise exclusively in bedroom products including beds, mattresses, headboards, divan bases, and ottoman beds.
Do you make special-size beds or mattresses?
Yes, custom sizes can be made upon request. Contact us for a personalised quote.
02. Shipment
Do you deliver outside of Yorkshire?
Yes, we deliver to all areas of the UK, including Northern Ireland, Scotland, and Wales.
How long does delivery take?
Delivery typically takes 10–15 working days, depending on your location and the product ordered.
Do you remove old bed frames?
We do not currently offer a removal or disposal service for old beds or mattresses.
Is assembly included in delivery?
Standard delivery does not include assembly, and we do not offer an assembly service at this time.
How easy is it to build the bed at home?
All Size Beds provides step-by-step instructions and an online video guide. Two people can usually assemble the bed in under an hour.
03. Product Information
What is the maximum mattress weight for your Ottoman beds?
Our gas-lift Ottoman beds can safely support mattresses weighing up to 60kg.
What is the difference between a Divan Bed and a Divan Ottoman?
- Divan Bed: A sturdy base with optional drawers for storage.
- Divan Ottoman: A gas-lift base that lifts the entire mattress for a large under-bed storage area.
What mattress firmness is right for me?
- Soft–Medium: Side sleepers or lighter individuals
- Medium–Firm: Most sleepers
- Firm: Those requiring strong back support
Do your beds come with storage options?
Yes — choose from drawer storage, side-opening Ottomans, end-opening Ottomans, or no storage at all.
What warranty do your products come with?
All products include a minimum 1-year manufacturer’s warranty, with extended warranties available on selected mattresses.
04. Returns, Exchanges & Complaints
What if my order arrives damaged?
Contact us within 48 hours with images of the issue. We will replace or resolve the problem promptly.
Can I return my order?
No, we do not accept returns. All products are made to order, and once an order has been placed, it cannot be returned or refunded.
Do you offer exchanges?
Yes, exchanges can be arranged depending on the product’s condition and availability.
How do I submit a complaint?
You can contact our customer support team via email or phone. We aim to respond within 24–48 hours and resolve all issues quickly.