Swan Bed

We are pleased to offer delivery coverage across the entire UK, including Northern Ireland, Scotland, and Wales. Delivery Timeframe Once your order is placed, please allow: Handling time: 3–7 working days (Monday–Friday) Transit time: 4–8 working days (Monday–Friday) Orders placed before 7:00 AM (GMT) begin processing the same working day. Orders placed after this time will be processed the next working day. Service Area We deliver nationwide across the UK, including: England Scotland Wales Northern Ireland Assembly & Additional Services Assembly: Professional assembly is not included or offered. All items are delivered for self-assembly. DIY Setup: Each bed includes step-by-step instructions and an online video guide. Most beds can be assembled by two people in under an hour. Removal Service: We do not offer removal or disposal of old bed frames or mattresses. Overall Delivery Estimate From order placement to arrival, delivery typically takes 7–15 working days.

Our commitment is to ensure you are satisfied with every purchase, though because our products are made to order, we maintain a strict no-return policy. While we cannot offer refunds once an order is placed, we do offer flexibility through exchanges depending on product availability and condition. If your order arrives with any issues, our support team is ready to assist with a prompt replacement or resolution, typically responding to all inquiries within 24–48 hours. Order Support & Policies Damaged Items: Please contact us within 48 hours of delivery. You must provide images of the damage so we can arrange a prompt replacement. Returns & Refunds: We do not accept returns or offer refunds. This is because every item is custom-made to order. Exchanges: Exchanges are possible but are subject to the current availability of stock and the condition of the item being exchanged. Customer Complaints: To file a complaint, reach out to our support team via email or phone. We aim to address and resolve all concerns within a 24–48 hour window.